The rules of the road.

These terms form a binding agreement between you (the merchant, agency, or visitor) and Eazy Access Ltd, trading as Flintmere, a company registered in England and Wales. References to “we”, “our”, or “Flintmere” mean Eazy Access Ltd.

• Scanner at audit.flintmere.com: a free, public diagnostic of any Shopify store’s AI-agent readiness. No account required.
• Shopify app at app.flintmere.com: a catalog scoring and fixing tool installed from the Shopify App Store. Plans are Free, Growth (£79/mo), Scale (£249/mo), Agency (£499/mo), and Plus (from £1,500/mo).
• Concierge audits: a £97 one-off written audit delivered within three working days, purchased directly via Stripe.

You must be at least 18 and authorised to bind the business you represent. You are responsible for the security of your Shopify store’s access and for the actions of anyone you grant access to Flintmere. Tell us immediately at security@flintmere.com if you suspect unauthorised access.

• Growth and Scale bill through Shopify Managed Pricing. Charges appear on your Shopify invoice. A 14-day free trial applies on first subscription only.
• Agency and Plus are direct-invoiced via Stripe under a separate order form.
• Concierge audits are one-off payments via Stripe.
• 30-day refund. If you pay Flintmere directly and are not satisfied, email billing@flintmere.com within 30 days of your first payment for a full refund, no questions. Shopify-billed charges follow Shopify’s refund process; we’ll approve reasonable requests within the same window.
• Cancel any time. Paid-through access remains until the end of the billing period.
• Prices exclude VAT where applicable.

You agree not to:

• Submit URLs to the public scanner that you do not have a legitimate reason to analyse, or use the scanner to generate competitive intelligence at scale (we rate-limit and ban automated scraping).
• Reverse-engineer, decompile, or attempt to extract our scoring rubric or model prompts.
• Resell, sublicense, or white-label Flintmere output as your own scoring methodology without an Agency or Plus agreement.
• Use Flintmere to generate content that breaches Shopify’s Acceptable Use Policy, local consumer protection law, or the honesty standards expected of retail advertising (UK ASA, FTC, etc.).
• Submit malware, probe for vulnerabilities outside a disclosed programme, or interfere with service availability.

You retain all rights to your Shopify product data, images, and copy. We process it only to provide the service. We do not train foundation models on your catalog. We do not share your catalog with other merchants. Our Privacy Policy explains retention and sub-processors in detail: flintmere.com/privacy.

Where we write back to your catalog (Growth tier and above), we do so only with the actions you approve. Every write is logged. You can roll back the last 30 days of changes from the app.

Flintmere, the scanner, the scoring rubric, the fix prompts, and the Shopify app are and remain the property of Eazy Access Ltd. You get a non-exclusive, non-transferable, revocable licence to use them while your subscription is active. The amber bracket signature and the Flintmere name are unregistered trade marks of Eazy Access Ltd.

Features marked beta or preview may change, regress, or be withdrawn without notice. We aim for 99.5% monthly uptime on production features but do not offer a contractual SLA below Plus.

Material changes to these terms are emailed to Shopify app users at least 30 days in advance. Non-material changes (typos, clarifying language) are pushed without notice with the “Last updated” date refreshed.

Flintmere is provided on an “as is” basis. We do not warrant that your score will improve by any specific amount or that any marketplace (Google, Amazon, Shopify Catalog) will accept your feed. Scores reflect current best-practice heuristics and will shift as specs evolve.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited by English law. Subject to that, our total aggregate liability to you in any 12-month period is capped at the fees you paid Flintmere in the preceding 12 months, or £100 if you only used the free scanner.

We are not liable for loss of profit, loss of revenue, loss of goodwill, or any indirect or consequential loss.

You may terminate any time by cancelling in-app or by email. We may suspend or terminate your account for material breach (see “Acceptable use”), non-payment after 14 days’ notice, or if required by law. On termination, your access ends immediately; data retention follows the Privacy Policy.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any competent jurisdiction to protect our intellectual property.

Billing: billing@flintmere.com. Legal: legal@flintmere.com. Security: security@flintmere.com.